Twin Falls Service Department
Leisure Time Inc. brought 50+ years of Idaho hot tub and hearth expertise to the Magic Valley in 2023. Our Twin Falls service team is dispatched from the showroom at 240 Eastland Dr Suite 3 and serves Twin Falls, Jerome, Burley, Hailey, Ketchum, Sun Valley, and the surrounding Magic Valley and Wood River Valley region. Every technician is a Leisure Time Inc. employee — not a subcontractor — and all parts and labor are guaranteed.
Schedule Twin Falls Service
- Phone:Â (208) 933-4295
- Email:Â hello@leisuretimeinc.com
- Address:Â 240 Eastland Dr Suite 3, Twin Falls, ID 83301
- Hours: Mon–Fri 8:00 AM – 5:00 PM · Sat 10:00 AM – 3:00 PM
- Service area: Magic Valley and Wood River Valley — Twin Falls, Jerome, Burley, Rupert, Buhl, Hailey, Ketchum, Sun Valley, and surrounding communities
Twin Falls Service Request Form
Complete the form below, and a Service Manager will contact you to schedule service.
Services Available in the Magic Valley
Hot Tub & Swim Spa Service
Common Magic Valley service calls include:
- Heater diagnosis and replacement (heater elements, high-limit switches, pressure switches)
- Pump replacement (circulation pumps and jet pumps)
- Control board and topside panel replacement
- Jet repair and replacement
- Ozone system and FreshWater Salt System service
- Leak detection and repair
- Spa cover replacement and Covana automated cover service
- Drain, clean, and refill (recommended every 3–4 months)
- Water chemistry diagnosis and water care setup
- Winterization and freeze-damage repair (especially important in the Wood River Valley)
- New hot tub and swim spa installation, including site-prep coordination, electrical hookup coordination, and crane delivery
Fireplace, Stove & Insert Service
The Magic Valley sees real winters — and Wood River Valley homes especially rely on fireplaces and stoves through long, cold ski seasons. Our Twin Falls team handles:
- Annual cleaning, inspection, and tune-up (book in July or August for best availability)
- Pilot light troubleshooting and repair
- Gas valve, thermocouple, and thermopile replacement
- Wall switch and remote control diagnosis
- Pellet stove auger, igniter, and combustion fan service
- Glass replacement and gasket service
- Flue, chimney, and venting inspection and repair
- New fireplace and stove installation
- Fireplace insert installation in existing masonry fireplaces
Sauna Service
Service for Finnleo, Tylö, and other sauna brands across the Magic Valley and Wood River Valley. New installations (indoor and outdoor), heater repair and replacement, control panel and timer replacement, and electrical and venting troubleshooting. Saunas are increasingly popular in Wood River Valley second homes — we install and service both.
Hot Tub Relocation & Removal
The Twin Falls team moves hot tubs within a property, across the Magic Valley, or to nearby cities including the Wood River Valley. We also offer hassle-free disposal of old hot tubs — including those replaced by a new spa purchase. Both services are available regardless of where the original hot tub was purchased.
New Location, 50+ Years of Experience
The Twin Falls Leisure Time Inc. showroom opened in 2023 to serve the Magic Valley — but our service team brings the same factory training, manufacturer relationships, and accountability that have defined Leisure Time Inc. since 1974. Most regional dealers subcontract their service work. We don't. The Twin Falls team is on staff full-time and dispatched directly from the Eastland Drive showroom, which means:
- Faster response times — service calls don't depend on a subcontractor's schedule.
- Direct accountability — the same company that sold you the product handles the repair.
- Brand-specific expertise — technicians are factory-trained on Hot Spring, Caldera, Sundance, Heat & Glo, Kozy Heat, Finnleo, Tylö, and other brands we carry.
- Direct manufacturer parts access — authorized dealer status means parts arrive faster and at factory pricing.
- All parts and labor guaranteed on every service call.
Common Issues We Diagnose in the Magic Valley
Hot tub not heating in winter
Common causes: tripped GFCI breaker, dirty or clogged filters, low water level, failed heater element, faulty high-limit switch, or failing circulation pump. In the Wood River Valley especially, treat winter heating failures as urgent — sub-zero temperatures plus a non-heating tub equals risk of freeze damage.
Gas fireplace pilot won't stay lit
Usually a worn thermocouple or thermopile, a clogged pilot orifice, or a draft issue at the venting. Common after summer dormancy, especially in homes with infrequently-used fireplaces — book annual service before the heating season starts.
Pellet stove not feeding pellets correctly
Usually an auger jam, a worn auger motor, a blown igniter, or a fouled combustion fan. Heavy pellet stove use through East Idaho winters means annual cleaning is essential — most issues we see in February and March trace back to skipped fall maintenance.
Hot tub error code on the topside panel
Error codes vary by manufacturer (Hot Spring, Caldera, Sundance, etc.) but most indicate a flow, temperature, or sensor issue. Have the model and the exact code ready when you call — we can often diagnose remotely before sending a tech.
Brands We Service in the Magic Valley
Our Twin Falls team is the authorized service provider for the brands sold in our showroom, with factory-trained technicians and direct manufacturer parts access. We also service most other major brands subject to parts availability.
Hot Tubs & Swim Spas
Hot Spring Spas · Caldera Spas · Sundance Spas · American Whirlpool · Freeflow Spas · Endless Pools · Fantasy Spas. Other brands serviced subject to parts availability include Jacuzzi, Bullfrog, Marquis, Master Spas, and Cal Spas.
Fireplaces, Stoves & Inserts
Heat & Glo · Heatilator · Kozy Heat · Quadra-Fire · Valor · Stûv · European Home · Mendota · Hearthstone · Montigo. Other brands serviced subject to parts availability include Lopi, Avalon, Regency, and Napoleon.
Saunas
Finnleo · Tylö · Sun & Soul · Hekla
Magic Valley & Wood River Valley Service Area
Our Twin Falls service team regularly travels to:
- Twin Falls County:Â Twin Falls, Filer, Buhl, Kimberly, Hansen, Murtaugh
- Jerome County:Â Jerome, Hazelton, Eden
- Cassia and Minidoka Counties:Â Burley, Rupert, Heyburn, Paul, Declo
- Wood River Valley:Â Hailey, Ketchum, Sun Valley, Bellevue (travel charges may apply)
If you're outside the Magic Valley, our Boise service team covers the Treasure Valley and our Idaho Falls service team covers East Idaho and western Wyoming.
Magic Valley & Wood River Valley Valet Program
Our Valet Program is a prepaid, discounted maintenance plan for hot tub owners. Three tiered plans cover regular maintenance visits, water testing and chemistry adjustment, filter service, and priority scheduling — at a meaningful discount versus booking individual service calls. Especially valuable in East Idaho, where consistent winter maintenance prevents freeze damage and extends equipment life.
Twin Falls Service Department FAQs
Who repairs hot tubs in Twin Falls and the Magic Valley?
Leisure Time Inc. repairs hot tubs and swim spas throughout Twin Falls and the Magic Valley. The Twin Falls service team is dispatched from the showroom at 240 Eastland Dr Suite 3 and can be reached at (208) 933-4295. Although the Twin Falls location opened in 2023, the service team is backed by Leisure Time Inc.'s 50+ years of operating history, manufacturer relationships, and trained technicians.
What areas does the Twin Falls team cover?
Twin Falls, Filer, Buhl, Kimberly, Hansen, and Murtaugh in Twin Falls County; Jerome, Hazelton, and Eden in Jerome County; Burley, Rupert, Heyburn, Paul, and Declo in Cassia and Minidoka Counties; and Hailey, Ketchum, Sun Valley, and Bellevue in the Wood River Valley.
Does Leisure Time Inc. service hot tubs in Sun Valley, Ketchum, and Hailey?
Yes. Our Twin Falls service team regularly travels to Hailey, Ketchum, Sun Valley, and Bellevue for hot tub, fireplace, sauna, and stove service. Call (208) 933-4295 to schedule. Travel charges may apply.
How do I schedule a service call?
Call (208) 933-4295, email hello@leisuretimeinc.com, or use the service request form on this page. Service is available Monday through Friday 8:00 AM to 5:00 PM..
Will you service a hot tub or fireplace I bought somewhere else?
Yes, in most cases. We service hot tubs, swim spas, fireplaces, stoves, and inserts regardless of where they were originally purchased, subject to parts availability and our technicians' familiarity with the brand.
What hot tub brands does the Twin Falls team service?
We're the authorized service provider for Hot Spring Spas, Caldera Spas, Sundance Spas, American Whirlpool, Freeflow Spas, and Endless Pools in the Magic Valley. We also service most other major brands subject to parts availability.
What fireplace brands does the Twin Falls team service?
Heat & Glo, Heatilator, Kozy Heat, Quadra-Fire, Valor, Stûv, European Home, Mendota, Hearthstone, Montigo, and most other major hearth brands. Annual gas and wood fireplace cleaning and inspection should be booked in late summer or early fall before the heating season begins.
Why is my hot tub not heating?
Common causes include a tripped GFCI breaker, dirty or clogged filters, low water level, a failed heater element, a faulty high-limit switch, or a failing circulation pump. The Twin Falls service team diagnoses and repairs heating issues throughout the Magic Valley and Wood River Valley. Call (208) 933-4295 to schedule a diagnostic visit.
Twin Falls Showroom
240 Eastland Dr, Suite #3, Twin Falls, ID 83301
Mon - Fri: 8:00am - 5:00pm
Saturday: By appointment only.
