Welcome to Leisure Time Inc.'s FAQ page! Find answers to common questions about our hot tubs, fireplaces, saunas, and services. Can't find what you're looking for? Contact us—we're here to help!
General Questions
What does Leisure Time Inc. sell?
We specialize in hot tubs, swim spas, fireplaces, stoves, saunas, cold plunges, and outdoor living products. We serve customers across Idaho with locations in Idaho Falls, Boise, and Twin Falls.
Where are your showrooms located?
We have three Idaho locations:
- Idaho Falls: (208) 523-4633
- Boise: (208) 376-0180
- Twin Falls: (208) 933-4295
What are your business hours?
Showrooms: Monday-Friday 8:00am-5:00pm, Saturday 10:00am-3:00pm, Sunday CLOSED
Online Shop: Monday-Friday (orders placed after midnight Thursday are processed the following Monday)
Do you offer financing?
Yes! We offer financing options to help make your purchase more affordable. Visit our Financing page or contact your nearest location for details.
Hot Tubs & Spas
What hot tub brands do you carry?
We carry premium brands including:
- Idaho Falls location: Hot Spring Spas, Caldera Spas
- Boise & Twin Falls locations: Sundance Spas, American Whirlpool
- All locations: Freeflow Spas and White Label models
How do I choose the right hot tub size?
Consider:
- 2-3 Person: Perfect for couples or small spaces
- 4-5 Person: Great for small families
- 6+ Person: Ideal for entertaining and larger families
- With or Without Lounge: Loungers offer full-body hydrotherapy; without loungers provides more seating capacity
What is the FreshWater Salt System?
The FreshWater Salt System uses salt to automatically generate chlorine, providing:
- Crystal clear, natural-feeling water
- Less time measuring and adding chemicals
- Softer water with no itchy, dry skin or eyes
- Water that can last up to 12 months between drain and refills
- Available on Hot Spring and Caldera Spas
How much does a hot tub cost?
Hot tub prices vary based on size, features, and brand. Visit our website or contact your nearest location for a personalized quote. Many of our manufacturers don't allow online pricing, but our team can provide detailed information when you reach out.
Do you deliver and install hot tubs?
Yes! We offer delivery, installation, and setup services. We also provide spa moving and disposal services if you're replacing an old unit.
How often should I change my spa filter?
Filters should typically be replaced every 12-18 months, depending on usage. Clean filters monthly and have spares on hand. We carry Unicel and other quality replacement filters.
Do you service hot tubs?
Yes! Our Service Center provides professional maintenance and repair services. Contact your nearest location to schedule service.
Swim Spas
What swim spa brands do you offer?
We are an authorized dealer for Endless Pools swim spas in various sizes:
- 12-foot models (R200, R220)
- 15-foot models (E500, E550, R500, X500)
- 17-foot models (E700)
- 20-foot models (E2000, X2000)
What's the difference between a swim spa and a hot tub?
Swim spas combine fitness and relaxation. They feature:
- Adjustable current for swimming in place
- Spacious seating areas with hydrotherapy jets
- Larger size for aquatic exercise and family fun
- Optional fitness accessories like underwater treadmills
- Year-round use for both swimming and soaking
Fireplaces & Stoves
What fireplace brands do you carry?
We offer premium brands including Heat & Glo, Heatilator, Kozy Heat, Mendota, Montigo, Valor, Stuv, Hearthstone Stoves, and SimpliFire electric fireplaces.
What types of fireplaces do you sell?
- Built-in Fireplaces: Custom installations for new or existing spaces
- Fireplace Inserts: Retrofit solutions for existing fireplaces
- Freestanding Stoves: Wood and gas stove options
- Electric Fireplaces: Easy installation with no venting required
Do I need a chimney for a gas fireplace?
Most modern gas fireplaces use direct venting, which doesn't require a traditional chimney. We'll help you determine the best venting solution for your home.
Can you help with fireplace installation?
Absolutely! We provide professional installation services and can guide you through the entire process, from selection to installation.
Do you offer fireplace service and repair?
Yes, our Service Center handles fireplace maintenance, repair, and parts replacement. Schedule service at your nearest location.
Can I buy fireplace parts online?
Yes! Visit shop.leisuretimeinc.com for fireplace parts, accessories, and maintenance products.
Saunas
What sauna brands do you carry?
We offer premium sauna brands:
- Finnleo Saunas
- Tylö Saunas (available at Idaho Falls location)
- Sun & Soul Saunas
What types of saunas do you offer?
We carry both traditional and infrared saunas in various sizes to fit different spaces and preferences. Visit our showroom to experience them in person.
Where can I see saunas in person?
Saunas are available to view at our Idaho Falls location. Call (208) 523-4633 to schedule a showing.
Cold Plunges
What cold plunge products do you offer?
We carry:
- Hot Spring Vigor Cold Plunge: Built with the same quality as the world's leading hot tub brand
- Sundance Spas Cold Plunges
- Ice Barrel 500
Where can I see the new Vigor Cold Plunge?
The Hot Spring Vigor Cold Plunge is available at our Idaho Falls location.
What are the benefits of cold plunging?
Cold plunging can help with:
- Reduced inflammation and muscle soreness
- Improved recovery after exercise
- Increased mental clarity and mood
- Better circulation
- Enhanced overall wellness
Online Shopping
What can I buy online?
Shop.leisuretimeinc.com offers:
- Spa and pool water care products
- Spa filters and pillows
- Spa parts and accessories
- Fireplace parts and care products
- Grill and BBQ products
- Pizza ovens and accessories (Gozney, Ooni, Big Green Egg)
- Portable hot tubs (MSpa brand)
Do you ship products?
Yes! Most orders over $99 ship free. Some large items are pickup only at our locations. Check individual product pages for shipping details.
What is your return policy?
Visit shop.leisuretimeinc.com/policies/refund-policy for our complete return policy, or contact us for assistance.
Do you offer Autoship for water care products?
Yes! Save time and money with our Autoship program for regular delivery of spa chemicals and water care products.
Installation & Preparation
What do I need to prepare for hot tub delivery?
- Level concrete pad or reinforced deck
- Electrical service (typically 240V, 50-amp)
- Clear access path (typically 36" wide minimum)
- Local permits (we can assist with requirements)
Download our Pre-Delivery Instructions guide or contact us for a detailed checklist.
Do I need an electrician?
Yes, hot tubs require professional electrical installation by a licensed electrician to meet safety codes. We can provide electrical specifications.
Can you help with permitting?
While we don't obtain permits directly, we can provide the information and documentation you need for your local building department.
Special Services
Do you rent trailers?
Yes, we offer trailer rentals for customers who need to transport large items. Contact your nearest location for availability and rates.
Can you move my existing hot tub?
Yes! We offer spa moving and disposal services. Fill out our Spa Move & Disposal Request form on our website.
Do you offer Backyard Design services?
Yes! We can help you design the perfect outdoor living space incorporating your hot tub, fireplace, and other features.
What is the Valet Program?
Our Valet Program provides regular maintenance services to keep your spa in top condition. Contact your local store for details.
Pricing & Promotions
Why aren't prices listed for some products?
Some manufacturers don't allow online pricing. Click "Request a Quote" on any product page or create an account to receive pricing information within 24-48 hours.
Do you have sales or promotions?
Yes! Check our Closeouts page and subscribe to our newsletter for exclusive offers and promotions.
What is Patio Perks?
Patio Perks is our rewards program for online shop customers. Earn points on purchases and redeem them for discounts on future orders.
Still Have Questions?
Our knowledgeable team is here to help you create the perfect backyard retreat!
Contact Us
Email: hello@leisuretimeinc.com
Idaho Falls: (208) 523-4633 |
Boise: (208) 376-0180 |
Twin Falls: (208) 933-4295

