SilkBalance Shock Gems | Odor-Eliminating Shock
Excluded Brands
The following brands are not eligible for LTI discount codes (including WELCOME). They go on sale only during manufacturer-authorized promotions:
- Gozney — pizza ovens and accessories
- OHCO — massage chairs
- Positive Posture — massage chairs and recliners
- Nomadix — outdoor lifestyle products (towels, blankets, accessories)
Excluded Products
The following individual products are also not eligible for discount codes:
- Any product that already has a price markdown — items on sale or clearance can't stack additional discounts on top
- FreshWater Salt System Replacement Cartridge (single)
- FreshWater Salt System Replacement Cartridge (3 Pack)
- Route Protection Insurance — third-party shipping protection, not eligible for our discounts
- Bullfrog A / R / X Series 10-00282 Filter Cartridges
- Bullfrog STIL Series 10-00281 Filter Cartridges
- FROG® @ease Sanitizer System for Bullfrog Spas
- FROG® @ease Replacement Cartridge for Bullfrog Spas (3 Pack)
- Bullfrog Simplicity™ Flat Filters for M Series (4 Pack)
- Filter Core Cage & Cap Assembly for Bullfrog Spas
- Fireplaces (gas, wood-burning, and fireplace inserts)
- Electric Fireplaces
- Gas Vent Pipe
- Pellet Vent Pipe
- Fireplace Fronts
This list can change. Manufacturers occasionally add or remove products from their MAP-protected lists. We update this page when they do, but the most accurate way to confirm whether a discount applies to a specific item is to add the item to your cart and try the code at checkout. If the code doesn't work, the item is excluded. If it does work, it's eligible.
Returns On Hazardous Materials
Some of the products we sell — primarily spa and pool chemicals — are classified as hazardous materials by the U.S. Department of Transportation (DOT). These items can't be returned to us by mail, even though we'd like to make returns easy on every product. This page explains why the rule exists, what's covered, and what your options are if you have unopened chemicals you no longer need.
The short version: We can't accept hazmat returns by mail (federal regulations prohibit it), but we can accept them in person at our Idaho Falls, Boise, or Twin Falls showrooms. If a product arrived damaged or defective, that's handled differently — call us right away and we'll work with the manufacturer on a replacement or refund.
That "hot tub smell" isn't clean water. It's used-up sanitizer bound to the oils, sweat, lotions, and cosmetics every bather leaves behind. SilkBalance Shock Gems remove the compounds causing the odor, reset the water so it smells fresh again, and let your sanitizer get back to the job it's actually supposed to be doing.
Each gem is a pre-measured one-ounce single dose — no scoop, no measuring cup, no chemistry math. Toss one gem in after a soak with one or two bathers, two gems for three or more, run the jets, and the water is ready for the next use. The jar holds 40 gems, so a typical household gets months of after-soak treatment out of a single container.
The active chemistry is potassium monopersulfate (MPS), a non-chlorine oxidizer. It doesn't sanitize — it oxidizes. Those are two different jobs, and skipping the second one is why so much water goes cloudy and smelly even when the chlorine reading looks fine. Shock Gems chemically break down the organic waste in the water so your sanitizer can focus on killing bacteria instead of fighting body oils.
Shock Gems are formulated to work alongside the SilkBalance Water Conditioner. The conditioner holds pH and alkalinity steady through the week; Shock Gems handle the bather load after each soak. Together they cover the two things that actually determine whether spa water stays clear, soft, and odor-free.
SilkBalance®
SilkBalance® Brand FAQs
What is SilkBalance?
SilkBalance is a patented, once-per-week water conditioner for hot tubs and spas that stabilizes pH and alkalinity, softens water feel, prevents scale, neutralizes odors, and improves sanitizer efficiency. It's not a sanitizer itself — you still use chlorine, bromine, or a salt system — but it eliminates the need for many of the individual balancing and scale-control products a conventional program requires.
Do I still need chlorine or bromine if I use SilkBalance?
Yes. SilkBalance is not a sanitizer and doesn't kill bacteria on its own. You still need to maintain a sanitizer residual — SilkBalance recommends 3–5 ppm free chlorine (or the equivalent bromine level). What changes is how much you'll use: because SilkBalance stabilizes the chemistry your sanitizer works in, the sanitizer performs more efficiently at lower dosing levels. Many owners report significantly reduced overall chemistry use.
How much SilkBalance do I use?
The standard weekly maintenance dose is 3–4 ounces per hot tub. Adding more than that won't improve results — the formula is designed for a specific ratio, and over-dosing is simply wasted product. Follow the dosing instructions on the SilkBalance Water Conditioner bottle for your specific spa size.
Is SilkBalance compatible with salt systems?
Yes. SilkBalance is fully compatible with all salt water systems and actually helps the salt cell work more efficiently. The stabilized pH and alkalinity extend cell life by reducing the amount of scale and stress the electrodes experience during chlorine generation.
Will SilkBalance harm my spa's vinyl, acrylic, or soft-shell surfaces?
No. SilkBalance is safe for all common spa shell materials — acrylic hard shells, vinyl soft tubs, rotomolded plastic, and inflatable spas. Nothing in the formula will damage the coating, finish, or structural integrity of any residential spa shell.
Can I wear jewelry in a spa treated with SilkBalance?
Yes. SilkBalance does not tarnish or damage any metal, so silver, gold, platinum, and costume jewelry are all safe to wear during a soak.
About SilkBalance®
SilkBalance is a patented, once-a-week water conditioner developed by Silk Water Solutions to replace the daily chemistry routine most hot tub owners have come to accept as normal. Instead of layering separate products for pH adjustment, alkalinity correction, scale prevention, odor control, and water softening, SilkBalance combines those functions into a single formula that self-adjusts as your water chemistry shifts through the week.
The company's core claim is straightforward: with SilkBalance in the water, hot tub owners can reduce harsh chemical use by up to 85% while achieving more stable pH and alkalinity than they typically manage with a conventional program. The formula's patented "surface-repel" technology also inhibits mineral deposits, scale, and organic residue from taking hold on spa surfaces — which extends the life of heaters, pumps, jets, and seals, and stretches the time between drain-and-refill cycles.
Owners consistently describe the physical difference in the water: a silky, conditioned feel against skin that a standard sanitizer program doesn't produce. Chlorine and other odors are neutralized rather than masked. And because SilkBalance stabilizes pH and alkalinity naturally, sanitizers — chlorine, bromine, salt-generated chlorine, or supplemental mineral systems — work more efficiently at lower residuals, which is where the chemistry-reduction claim comes from.
What SilkBalance Does
- Stabilizes pH and alkalinity automatically between test-and-adjust cycles
- Softens water feel to a silky, conditioned texture
- Prevents scale, sediment, and organic buildup via surface-repel technology
- Neutralizes chemical odors without masking them with fragrance
- Improves sanitizer efficiency so less chlorine or bromine is needed to maintain a safe residual
- Protects spa equipment from calcium and organic deposits that shorten component life
- Works with any sanitizer program — chlorine, bromine, salt systems, ozone, and mineral cartridges
- Compatible with any spa — acrylic hard-shell, vinyl/soft tubs, rotomolded, and inflatable
The SilkBalance Product Family
Three core products cover the SilkBalance system:
- SilkBalance Water Conditioner — the flagship weekly conditioner that stabilizes chemistry and delivers the signature silky feel
- Clean Start — a pre-fill purge that removes biofilm, slime, and residue from plumbing lines during drain-and-refill
- Shock Gems — pre-measured oxidizing gems that break down body oils, sunscreen, and organic contamination between weekly conditioner doses
Used together, they cover the full water care lifecycle from fresh fill through weekly maintenance to spot-treatment of heavy bather load — with a fraction of the chemistry burden of a conventional program.


